Snow and Unmentioned Oyster Costs.

Well it would appear that after speaking to the TFL's Oyster customer service people, who checked with their supervisor that I'm less of a customer then those that buy tickets. Last week we had snow in Britain and even after many promises due to the complete failure the previous year the rail network shutdown and almost no trains ran, those that did where delayed and completely packed.
Now it would seem that because I didn't buy a ticket I'm not entitled to a refund, as if you bought a ticket you could just wave it at the gate and they would let you on alternative TFL services.  As I was using a Oyster (top-up in advance and swipe you card at the reader) and had to keep changing services as the one I expected was not coming, which mounted up additional charges.  Then they went on to say even if I am to get a refund I'd have to contact all the different companies involved, but scus me as I bought my services through TFL then I would think my contract is with them.  Something that is reiterated in the sales of goods act, so I can see that I've got a long letter to write.